We're onto bigger & better things; Stripe
As you may know Myday has decided to move from our payment process provider PayPal to Stripe. However, what you may not know is what are the reasons why this is a better solution particularly for parents and schools.
Let's do a thorough review of Stripe vs PayPal. We'll compare each payment processor in five key categories: Transaction and service fees, Security, API, Data Portability, Customer Service. We won't declare a winner, but we'll point out some of the important differences, which should help you make a more informed decision.
Transaction and service fees
Stripe takes a simple approach. They charge you a flat rate of 1.75% + 30¢ per successful charge.
The base fee for PayPal is higher than Stripe, 2.9% + 30¢.
Therefore if Myday were to continue to use PayPal parents would pay more on average, and would particularly feel the difference in the long term.
When do I get paid?
PayPal usually pays out within 1 business day. Stripe has rolling 2 day transfers in the United States and Australia, and rolling 7 day transfers in most other countries (see the Stripe automatic transfer schedules). This means that comparitavely there isn't too much difference for our canteen operators who are paid out by this service.
Both Stripe and PayPal take security seriously. At the core, they're both very stable and secure platforms. Let's talk about how they're different, and how Stripe intrinsically encourages good security.
Stripe's killer feature when they first launched was Stripe.js. When you use Stripe.js on your website, the credit card data entered into your payment form is never sent to your server. Instead, the data is sent directly to Stripe. Why is this so important?
Automatically PCI compliant because you don't handle any sensitive credit card data on your servers.
More secure because a breach of your servers won't result in any stolen credit card data.
You're not tempted to store credit card data on your servers, which you really shouldn't be doing unless you're a big business and want to pay for PCI compliance.
If you follow the normal flow with Stripe, you'll just automatically store your cards in their vault. You'll never touch the sensitive data. This encourages good security.
PayPal now has a way to store cards in a vault, but it isn't quite the same as Stripe.js. The sensitive card data still has to go through your server first, and this puts a big security burden (see PCI compliance above) on the software developer or the customer.
In summary, Stripe.js encourages good developer security practices, while PayPal gives developers room to make bad decisions. They've recently taken steps to provide better options, but these options still aren't as secure as Stripe.js.
When Stripe first launched to the public, the Stripe API was a difference maker. It's clean, well documented, and extremely easy to use. Payment processor APIs of the past were buggy, inconsistent, and poorly documented. In fact, PayPal was one of the worst offenders.
In a way, Stripe has forced PayPal to up its game. The documentation and organization of their new RESTful PayPal API is vastly improved and modeled after Stripe (coincidentally). This is an example of competition benefiting customers. Stripe has set a new standard for a clean and well documented API, and the rest of the industry (including PayPal) is rushing to catch up. This means that Stripe provides better technical support to Myday via its extensive API documentation, allowing us to create better products for you.
This is an area where PayPal falls flat on its face. Imagine you've built a successful membership site over the years, and you powered it with PayPal subscriptions. If you want to move to another payment processor (like Stripe), you can't transfer that credit card data. PayPal simply won't give it you. All your existing customers would have to sign up again and you'd probably lose some of them during the process.
Stripe on the other hand values data portability. If you decide to leave Stripe they'll help you migrate your credit card data in a secure and PCI-Compliant way. This over accommodating stance on data portability is certainly worth noting. It's refreshing to know you have a choice, and won't be locked in forever.
...PayPal's, email support was slow and unreliable, and it was nearly impossible to get someone on the phone. At one point, we had a running joke because PayPal's phone system kept hanging up on us before we could ever talk to anyone. This went on for months. There are also countless horror stories of PayPal freezing funds for no reason.
Stripe has open channels for email support, and they also have an IRC channel (#stripe on Freenode) where developers can chat and get live help from real engineers. This is invaluable if you're working through a tough problem and need some live help. Stripe also recently introduced 24/7 live chat and phone support, which should further improve the customer service experience.
To be fair, PayPal is suffering from scale, age, and bureaucracy. Stripe is new and hustling for market share. They're working hard to differentiate with great customer service. The real test will be over time. Stripe will find it more and more challenging to provide top notch customer service as they get larger and larger. Hopefully we're still raving about their customer service five years from now.
Competition is good
For Myday, we chose Stripe, and we couldn't be happier with that decision. It's made everything we do easier from an engineering perspective, and we've been thrilled with the service and support. With that being said, PayPal has taken steps to respond to upstarts like Stripe, and has already improved their API significantly. It will be interesting to see how these two companies continue to evolve and compete. In the end, we'll all enjoy better service because of it. In the meantime we believe our move to Stripe will provide better service for our users, canteens and schools.
Please Note: This article has been taken and adapted from an informative post by Memberful, please see the link below to access it.